We are extremely concerned to protect your privacy and confidentiality. We appreciate and respect the importance of your privacy. When you browse Explore UK Travel we will not collect personal information about you. Personal information will only be collected about you when we specifically ask for it and you provide it to us. We may ask you for personal information in a variety of circumstances, including when you make a reservation or purchase from our website or sales team, by e-mail letter or telephone; when you register with us, subscribe to our newsletter, enter competitions or register for promotions and when you provide us with feedback.
We need to pass on your personal information to the companies and organisations who need to know them so your holiday can be provided (for example airline, hotel or other supplier). We also like to store and use your personal information for future marketing purposes, unless you have asked us not to.
Occasionally we hire other companies to provide services on our behalf. We will only provide these companies with the personal details of our customers when it is necessary for them to deliver the service. They are prohibited from using the information for any other purpose. We will ensure that if your details are provided to another company they agree to treat it with the same level of protection which we are obliged to provide.
We may need to disclose our customer information to a third party, who acquires all or substantially all of the assets in our company or website service by merger or acquisition.
We may use third-party application service providers to perform some tracking functions. These companies may also use cookie-based information about your visits to this and other sites in order to measure advertising effectiveness. This information will not include your name, email address or telephone number. Information collected about your visit to our website will be based on your browsing activities and may include the pages you browse or products and services viewed. This helps us to develop our offers and provide you with better products and services tailored to your individual interests and needs. We may also use this information to measure the entry and exit points of visitors to our website, the numbers of visitors to various pages and sections of the site and details of the searches performed.
Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
1. Basic identification and contact information
such as your name and contact details. This information is used:
1.1 to provide you with the brochures to be offered for our package holidays;
1.2 to maintain our accounts;
1.3 to enable us to answer your enquiries;
1.4 for supply information about our services;
1.5 to help make our website as useful to you as possible;
1.6 to provide you with the brochures you requested or to supply you a correct brochure if you received a different
brochure than that requested by you;
1.7 information which does not identify any individual may be used in a general way by us or third parties, to provide
class information, for example relating to demographics or usage of a particular page or service.
2. Your name and e-mail address
are recognised by our servers and the pages that you visit are recorded. This information is used:
2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of
2.2 to send you news about the services to which you have signed up;
2.3 to tell you about our other services.
3. Financial information, including credit card details
We do not accept this information. The page of third party website where this information is given by you is
controlled beyond our control. Such information is automatically encrypted, and later decrypted for use. It never
touches our system.
4. Disclosure to Government
and their agencies. We are subject to the law like everyone else. We may be required to give information to legal
authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
5. Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting
us at the address below. To better safeguard your information, we will also take reasonable steps to verify your
identity before granting access or making corrections to your information.
This confidentiality policy has been compiled so as to comply with current UK legislation, so far as we are aware. If you have any questions regarding the confidentiality policy, please contact us at:
Explore UK Travel Limited
Company Registration Number: 7540193
Registered Address: Unit 36, 88-90 Hatton Garden, London, EC1N 8PN
Contact Number: 0844 800 9711